Microsoft Premier Support
Microsoft Premier Support Plan offers the best SLAs available and highest level access to Microsoft Engineering support.
For clients who purchase license/subscriptions of Microsoft Online products and services (e.g. Microsoft 365, Azure etc.) or/and Microsoft Services Provider License Agreement (SPLA licenses) via Accrets, you get to enjoy Microsoft Premier Support.
With Premier Support, you benefit from expedited priority technical support escalation to Microsoft Support Specialists with deep knowledge of Microsoft products.
This includes break/fix support with 24x7x1 hour response time for Severity A (Business Critical) incidents.
Premium On-premise escalation to Microsoft Support is also available and based on hourly charge.
(Premium On-premise escalations cover Microsoft on-prem software installed by the customer running in Microsoft cloud or in an on-premise environment and are charged on a per hour basis for hours used by Microsoft Engineering Support)